Meriterâ€™s ongoing commitment to patient-centered care and improving the patient experience was recognized with multiple awards from National Research Corporation (NRC), one of the largest patient satisfaction firms in the U.S.
Meriter was recognized for: Â
- Most Improved Organization, for the significant increase in patient satisfaction with Meriter Medical Groupâ€™s adult primary care providers;
- Top Performing Organization, for the highest percentage of patient satisfaction with Meriter Medical Groupâ€™s pediatricians; and,
- Innovative Best Practice, for patient-centered initiatives that significantly improve cost, quality, patient satisfaction and safety, implemented on Meriter Hospitalâ€™s 6 Tower, a 37- bed medical unit serving patients with complex medical needs.
â€śWorking with NRC enables us to capture the voice of our patients and exceed their expectations at every point, with each phone call, office visit or hospital stay,â€ť said Robert Turngren, MD, MBA, Meriter Medical Group President. â€śWe are deeply gratified with this recognition of our efforts, and will continue to make changes that strengthen patient care and provide a superior patient experience to our Madison community.â€ť
Added NRC President and COO Susan Henricks: â€śThis award is designed to honor an organizationâ€™s dedication and commitment to improving the patient experience and providing the best quality care possible.Â Meriter is making exceptional strides in its improvement journey and is providing exceptional care to their patients and families.â€ť
To learn more aboutÂ our dedicated team of Meriter providers, visit meriter.com/doctors.