Q: Can I find out what Meriter Laboratories charges for a test I'm planning to have? A: If you would like to request a price for a future service, please call the Meriter Laboratories Client Services Department (608)-417-6529 or 1 (800) 236-0465.
Q: Where can I pay my Meriter Laboratories bill in full? A: You can now securely pay your bill online using our Bill Pay Service. You can also pay your Meriter Laboratories bill in full at Meriter Laboratories Outpatient Department, 36 S. Brooks St., Madison, WI 53715 or at the Meriter Laboratories Billing Department at the Meriter Business Offices, 2650 Novation Parkway, Madison, WI 53713. We accept cash, check and credit card (Visa, MasterCard, American Express and Discover). You may also call the Billing Department directly and pay by credit card, (608) 417-3870.
Q: Why are you billing me when worker's compensation should have paid for my employee's testing/care? A: Meriter Laboratories will submit claims to worker's compensation and liability carriers if you provide us with complete and accurate billing information. However, submission of a claim does not guarantee payment from any insurance provider. We will bill you for balances not paid by worker's compensation.
Q: I just received an invoice and there are patients listed when Meriter Laboratories should be billing the patient's insurance. Why are they on my bill? A: We will bill insurance for your patients when the information is provided on the requisition when the testing is ordered. If for some reason the information was not provided with the order, Meriter Laboratories will credit your account and bill insurance if notified within a reasonable amount of time to meet insurance filing requirements. Please contact the Billing Department, (608) 417-3870, with this request and all of the necessary information for insurance billing provider if you give us the necessary information. This would include:
The name and address of the insurance provider
The name of the insured person
The policy and group numbers
The diagnosis to support the medical necessity of the test
Please note, Meriter Laboratories will only bill tests to insurances (Medicare, Medicaid, and/or other commercial insurances) when the test is ordered by an authorized clinical practitioner and the test is medically necessary for clinical purposes. It is the Ordering Facility's responsibility to obtain all pertinent release of information forms to protect and assure the patient's confidentiality and to meet insurance Health Insurance Portability and Accountability Act of 1996 (HIPAA) requirements. These releases would include but not be limited to the patient's authorization for medical information regarding the type of tests performed and the diagnosis associated with each test to be released to the insurance companies for billing purposes.
Q: I have questions about Medicare. What is the best way to find answers? A: The US Medicare Web site has a long list of Frequently Asked Questions related to Medicare. You can find their Web site at http://www.wpsic.com/medicare/index.html. Click the "Provider" tab to find their Frequently Asked Questions. If you still have questions, please call our staff at (608) 417-3870 or toll free at 1 (800) 236-0465.
Q: My patients had skin biopsies and now are receiving a bill from Meriter Laboratories and WI Pathologists. Are they being double billed? A: No, they are not being double billed. Meriter Laboratories performs the technical preparation of the specimen so that a Pathologist may then look at the sample and determine the diagnosis or state of the specimen. Meriter Laboratories will bill for the technical preparation and WI Pathologist will bill the Pathologist fee for reviewing the specimen. This practice is in accordance with guidelines approved by the Centers for Medicare and Medicaid (CMS).
If you have any billing questions not answered here, please call (608) 417-3870 or 1 (800) 236-0465 and ask for Billing. We are open Monday-Friday, 7:30 a.m. - 4:30 p.m. Central Standard Time.