Meriter–UnityPoint Health Patient & Visitor Center
Patients & Visitors
If you have any hospital stay questions not answered here, please call Guest Services at (608) 417-6276.
Guest Services is open Monday-Friday, 7 a.m. - 5 p.m. and Saturday, Sunday and Holidays, 9 a.m. - 8:30 p.m. The department is located on the second floor across from the Tower elevators. Guest Services is provided at the Information Desk 7 a.m. - 9 p.m., Monday-Sunday.
Welcome to Meriter–UnityPoint Health
Thank you for choosing Meriter–UnityPoint Health. Our healthcare professionals have dedicated their lives to your good health, and they will make every effort to ensure that your stay is as pleasant as possible.
We encourage you to take an active part in your health care by asking questions and expressing concerns if you don't understand what you have been told, learning about your diagnosis and the medical tests and treatment plan you have been prescribed, and knowing the medications you are taking.
Patient Satisfaction Survey
If you or a loved one recently received services at Meriter Hospital, we would appreciate your feedback on the care you experienced. Your feedback will help us learn what you liked and what we can do to better meet our community's needs. Click here to take the survey.
My Meriter Story
Meriter–UnityPoint Health feels privileged to be able to care for patients, families and loved ones during times of happiness and sorrow. We believe a community grows stronger and more compassionate by sharing in others' experiences.
Through My Meriter Story, you can share your personal account on how those at Meriter have made an impression on you (as a patient, a visitor or an employee), and read what others have written. You'll also learn more about the physicians, nurses and other Meriter staff members who provided exceptional care.
As a patient, you have the right to voice complaints regarding the quality of care and services you receive, and are assured that a complaint will in no way compromise your access to care. Meriter–UnityPoint Health's Patient Representatives are available for any problems, concerns or complaints that hospital patients or their families may have while at Meriter. A representative will work on your behalf to address these issues.
To reach the Patient Representatives, call (608) 417-6462 (extension 7-6462 from inside the hospital). When the Patient Representatives are away from the hospital, the Nursing Administrative Coordinator will respond to any concerns that may arise. You can also talk to your physician, nurse or nurse manager at any time.
Below is the 'Patient Rights and Responsibilities' brochure. Please click on the link below to learn more about your rights as a patient.