Patient Services

Meriter's commitment to extraordinary service leads us to measure satisfaction through surveys and interviews of patients, families, physicians, employers and others who tell us about their experiences at Meriter.
      
Results say we do well when it comes to satisfying patients and others we survey; it also points out ways we can improve our service to them the next time around.
           
Meriter benchmarks itself against more than 700 hospitals nationwide by participating in NRC surveys.

Star Awards for First Quarter 2010

In First Quarter 2010, ten departments were recognized by the program:

• Birthing Center – 4/5 North: was recognized for Top 10% for Recommendation to Family & Friends and Emotional Support – this is their 3rd consecutive recognition.
• Neurology/IMCU: was recognized for Top 10% for Emotional Support – this is their 2nd consecutive recognition.
• Oncology/Gynecology: was recognized for Top 10% for Emotional Support – this is their 5th consecutive recognition.
• Surgical (Inpatient): was recognized for Top 10% for Overall Rating, Recommendation to Family & Friends and Emotional Support – this is their 3rd recognition in the last 4 quarters.
• Inpatient Rehab – 3 North: was recognized for NRC Best for Overall Rating (100%) and Top 10% for Recommendation to Family & Friends – this is their 7th consecutive recognition.
• Newborn Intensive Care Unit (NICU): was recognized for Top 10% for Overall Rating – this is their 2nd recognition in the last 3 quarters.
• Emergency Services: was recognized for Top 10% for Overall Rating and Emotional Support.
• Meriter Home Health Agency: was recognized for Top 10% for Recommendation to Family & Friends.
• Food & Nutrition: was recognized for Top 10% for overall meal quality and courtesy of people who brought the food – this is their 8th consecutive recognition.
• Environmental Services: was recognized for Top 10% for courtesy of people who cleaned the room – this is their 4th consecutive recognition.

HCAHPS - Data We Report

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), is a standardized survey tool introduced by the Centers for Medicare and Medicaid Services (CMS). Meriter remains committed to publicly sharing quality data related to clinical outcomes, patient safety and, now, patient experience. We recognize the value this information has in helping people make informed decisions about their health care.

CheckPoint - Data We Report

Meriter is proud to be one of 129 Wisconsin hospitals to voluntarily report clinical, safety and mortality data into the Wisconsin Hospital Association's CheckPoint Web site. The Wisconsin Hospital Association developed CheckPoint, a public reporting program that provides reliable data on:

• Interventions that medical experts agree should be taken to treat heart attacks, heart failure and pneumonia
• Surgical services measures that research indicates will lead to the best outcome for common procedures
• Error prevention measures

CheckPoint provides reliable information for decision making by consumers, purchasers and health care providers. To see Meriter's results, please visit the Meriter Hospital section of CheckPoint. You can also visit CheckPoint directly at www.wicheckpoint.org.