 Meriter's commitment to extraordinary service leads us to measure satisfaction through surveys and interviews of patients, families, physicians, employers and others who tell us about their experiences at Meriter.
Results say we do well when it comes to satisfying patients and others we survey; it also points out ways we can improve our service to them the next time around.
Meriter benchmarks itself against more than 700 hospitals nationwide by participating in NRC surveys.
Patient Satisfaction with Inpatient Services
Meriter Hospital is Part of HCAHPS Reporting
On March 28, 2008, information on patients' experiences of hospital care was
posted publicly for the first time. The Hospital Consumer Assessment of
Healthcare Providers and Systems (HCAHPS), is a standardized survey tool
introduced by the Centers for Medicare and Medicaid Services (CMS).
Meriter remains committed to publicly sharing quality data related to clinical
outcomes, patient safety and, now, patient experience. We recognize the value
this information has in helping people make informed decisions about their
health care. Review Meriter's first set of
HCAHPS data.
Patient Satisfaction with Outpatient Services
Further Information
For further information about community service in specific areas of Meriter Hospital, please see our service line report cards:
- Behavioral Services - 2007, 2007, 2006, 2005
- Birth and Family Services - 2006, 2005, 2001
- Emergency Services - 2007, 2006
- Heart Hospital - 2007, 2006, 2005, 2004, 2003, 2002, 2001, 1999
- Joint and Spine - 2007
- Physical Medicine and Rehab - 2007, 2006, 2005, 2004, 2003, 2002, 2001, 2000
You can also review a joint report issued by Meriter and our insurance partner, Physicians Plus Insurance Corporation:
- Partners in Health: A Report to Our Community - 2006, 2005, 2004
If you would like to print the overall hospital information in an abridged format, please open our Meriter Hospital Report Cards: 2006, 2005, 2004, 2003.
Please note the above reports are Adobe Acrobat Reader files. To open these files, you need to have Adobe Acrobat Reader on your computer. This is a free plug-in. Download Adobe Acrobat Reader Now For Free!
4/2/2008
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Highlighted Data:
Meriter's 'STAR' Program
About Meriter's 'STAR' Program
In 2003, the STAR (Satisfaction Top Achievement Recognition) program was developed to recognize Meriter departments and programs that achieve high levels of customer satisfaction on surveys.
Criteria include Top 10% or benchmark status compared to more than 800 hospitals nationwide, showing significant improvements over time and other notable results.
In Fourth Quarter 2007, six departments were recognized by the
program:
- Birthing Center, 4/5 North - Was recognized for Top 10% for Overall Rating,
Recommendation to Family & Friends and Emotional Support. They have received
recognition in 3 of the last 4 quarters.
- Birthing Center, 6 North - Was recognized for Top 10%
for Emotional Support.
- Cardiac Telemetry/IMCU (11T) - was recognized for Top
10% for Overall Rating and Recommendation to Family & Friends.
- WomanCare Clinic - Was recognized for Top 10% for Overall Rating.
- Food & Nutrition - Was recognized for Top 10% for
overall meal quality, variety of foods & meal temperature - this is their
6th consecutive recognition.
- Environmental Services - Was recognized for Top 10% for
cleanliness of room. This is their first recognition.
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