About Meriter
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Meriter's Commitment to Quality
Patient Service


Ann Ebert, Meriter Perinatal Clinical Pharmacy Specialist, and "graduate"Meriter's commitment to extraordinary service leads us to measure satisfaction through surveys and interviews of patients, families, physicians, employers and others who tell us about their experiences at Meriter.

Results say we do well when it comes to satisfying patients and others we survey; it also points out ways we can improve our service to them the next time around.

Meriter benchmarks itself against more than 700 hospitals nationwide by participating in NRC surveys.

Third Quarter 2009 Star Awards

In Third Quarter 2009, ten departments were recognized by the program:

  • Birthing Center – 6 North – was recognized for Top 10% for Overall Rating, Recommendation to Family & Friends and Emotional Support – this is their 2nd consecutive recognition.
  • Birthing Center – 4/5 North – was recognized for Top 10% for Recommendation to Family & Friends and Emotional Support – this is their 3rd recognition in the last 4 quarters.
  • Oncology/Gynecology – was recognized for Top 10% for Overall Rating, Recommendation to Family & Friends and Emotional Support – this is their 3rd consecutive recognition.
  • Surgical (Inpatient) – 9 Tower/Atrium: was recognized for Top 10% for Overall Rating and Emotional Support – this is their 2nd consecutive recognition.
  • Heart & Vascular – 11 Tower: was recognized for Top 10% for Overall Rating, Recommendation to Family & Friends and Emotional Support – this is their 8th consecutive recognition.
  • Heart & Vascular Short Stay – 10 Tower: was recognized for NRC Best for Overall Rating (100%); Top 10% for Recommendation to Family & Friends and Emotional Support.
  • NICU: was recognized for NRC Best for Recommendation to family & friends; Top 10% for Overall Rating.
  • Inpatient Rehab – 3 North: was recognized for Top 10% for Overall Rating and Recommendation to Family & Friends – this is their 5th consecutive recognition.
  • Food & Nutrition: was recognized for Top 10% for overall meal quality – this is their 6th consecutive recognition.
  • Environmental Services: was recognized for Top 10% for courtesy of people who cleaned the room – this is their 2nd consecutive recognition.

Patient Satisfaction with Inpatient Services

Inpatient- Overall Rating of Hospital
    

Inpatient- Recommendation to Family/Friends

Outpatient Surgery- Overall Rating of Care

Emergency Services- Overall Rating of Care

11/30/2009