Patient Services

Meriter's commitment to extraordinary service leads us to measure satisfaction through surveys and interviews of patients, families, physicians, employers and others who tell us about their experiences at Meriter.
      
Results say we do well when it comes to satisfying patients and others we survey; it also points out ways we can improve our service to them the next time around.
           
Meriter benchmarks itself against more than 700 hospitals nationwide by participating in NRC surveys.

Star Awards for Fourth Quarter 2012

Congratulations to our 4Q12 STAR recipients:

Inpatient:
• Adult Psychiatry – Top 10% for Recommendation to Others
• Child/Adolescent Psych – Exceeded stretch goal for Overall Rating of Care; 7 consecutive quarters
• Heart & Vascular Unit – Top 10% for Overall Rating of Care and Recommendation to Others; 11 consecutive quarters
• Inpatient Rehab (3N) – Top 10% for Overall Rating of Care and Recommendation to Others; 2 consecutive quarters
• Medical – Top 10% for Overall Rating of Care
• Neurology/ IMCU – Top 10% for Overall Rating of Care; 3 consecutive quarters
 
Outpatient:
• Digestive Health Center – Top 10% for Overall Rating of Care
• Patient Registration – Exceeded goal for all questions; 2 consecutive quarters
• Pulmonary Diagnostics – Exceeded goal for Overall Rating of Care and Recommendation to Others; 4 consecutive quarters
• Wellness Center: Cardiac Rehab – Top 10% for Recommendation to Others
• Wellness Center: Pulmonary Rehab – Top 10% for Overall Rating of Care and Best in the Nation for Recommendation to Others
 
CGCAHPS:
• Monona Pediatrics – Best in the Nation for Overall Rating of Providers and Recommendation to Others
• Stoughton Clinic – Top 10% for Recommendation to Others
• West Washington Peds – Top 10% for Overall Rating of Provider and Recommendation to Others; 5 consecutive quarters
• WomanCare Clinic – Top 10% for Overall Rating of Care; 4 consecutive quarters

HCAHPS - Data We Report

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), is a standardized survey tool introduced by the Centers for Medicare and Medicaid Services (CMS). Meriter remains committed to publicly sharing quality data related to clinical outcomes, patient safety and, now, patient experience. We recognize the value this information has in helping people make informed decisions about their health care.

CheckPoint - Data We Report

Meriter is proud to be one of 129 Wisconsin hospitals to voluntarily report clinical, safety and mortality data into the Wisconsin Hospital Association's CheckPoint Web site. The Wisconsin Hospital Association developed CheckPoint, a public reporting program that provides reliable data on:

• Interventions that medical experts agree should be taken to treat heart attacks, heart failure and pneumonia
• Surgical services measures that research indicates will lead to the best outcome for common procedures
• Error prevention measures

CheckPoint provides reliable information for decision making by consumers, purchasers and health care providers. To see Meriter's results, please visit the Meriter Hospital section of CheckPoint. You can also visit CheckPoint directly at www.wicheckpoint.org.